Real-time management or WFM schedulers

Real-time management involves making decisions and adjustments on the fly to ensure optimal performance and resource utilization. While WFM schedulers play a crucial role in optimizing labor resources, ensuring proper coverage, and balancing employee preferences with business needs. Which do you think is more challenging task?

Both are challenging - I think it has more to do with the person doing the role and how a person thrives or struggles in more structured (scheduling) vs less structured (real-time) roles. Since real-time involved more in the moment fire-fighting than scheduling, some may find this more challenging. Of course, some people really excel in dynamic, unstructured environments. So… :man_shrugging: it depends…