Looking to connect with a company who has deployed omni-channel functionality and has agents taking both calls and managing texts/chat requests. We’re looking to learn from those who have gone through the transition from a call based only model & would like insight into challenges/questions/what to be prepared for.
I’d be happy to touch base and share what I have tried and seen in the industry. Let me know if that’s of interest and we can arrange some time.
That would be great Jim- what time/dates work best for you?
At the moment I have the morning (Eastern) of the 14th open from 9 to 10 AM. I also have 11:30 - Noon. Beyond that the remainder of my week I will be out of the office returning on Tuesday the 21st. Let me know if any of those times on the 14th work. If not, I’ll provide you with some options for the week of the 20th.
Sorry for the delay in response Jim. I’m available the 22nd if you have time: 8a-1p ET?