I’ve used this quote a few times to start the dialog around Simulation for Workforce Management:
“First, the only certainty is that there is no certainty. Second, every decision, as a consequence, is a matter of weighing probabilities. Third, despite uncertainty we must decide and we must act. And lastly, we need to judge decisions not only on the results, but on how they were made.”
- Robert Rubin, Remarks to New York University Commencement, New York, NY, May 13, 1999
The next-generation WFM standard introduces Monte Carlo simulation and risk modeling to combat the legacy challenge of fragile capacity plans. Looking forward to hearing your thoughts on what we can do to leverage simulation techniques to build more resilient capacity plans!