Why are Contact Centers critical to the success of a Business Enterprise?
In General - businesses that are customer facing need away for those customers to interact with them. For larger companies that could be 1000s of customer interactions a day. They could be service related or sales related - but either way they need a way to interact with those customers. A Contact Center provides a service that (if all goes well) enables companies to have person for their customers to interact with and help them with their needs. The contact center is a cost effective way to provide a “face of the company” to their customers/consumers.